From signed contract to residents tapping in.
In 48 hours. On your existing wiring.
Here's exactly what happens from the day you decide to the day your community goes live — and what to expect after.
What you have now
Three problems every community feels.
Not features. The daily friction that residents and managers experience before Vivo Control goes live.
Too many calls, codes, and gate delays.
Residents, visitors, deliveries, and vendors create constant friction at the entrance. Guards field calls all day. Codes get shared and lost. Delays stack up.
Residents feel uninformed. Managers feel overwhelmed.
Announcements live in WhatsApp groups. Service requests go to personal phones. Emergency alerts don’t reach everyone. The result is noise — not communication.
Access, CCTV, amenities, and operations — all disconnected.
When every function runs on a different tool, everyone gets lost. Staff spend time switching systems instead of managing the community.
The deployment process
What happens from day one.
Five steps. Every one handled by your certified dealer and the Vivo Control team.
A senior integrator reviews your property.
Before any contract, a Vivo Control integrator reviews your entrances, wiring setup, number of units, and access points. You get a clear picture of what the installation looks like and what hardware is needed — before committing to anything.
Your certified dealer installs the Vivo panel at each entry point.
A dealer certified by Vivo Control arrives and mounts the panel hardware at your gates, lobby, or entry points. In most properties, the existing wiring is reused — no breaking walls, no new conduit, no IT setup required. Hardware is cloud-paired during installation. No server room needed.
Access rules, amenities, alerts, and communication — configured from the dashboard.
Your admin dashboard is set up with your access rules, resident roles, amenity schedules, and alert preferences. The platform is bilingual from day one — all settings, communications, and the resident app work in both English and Spanish.
Residents receive a bilingual welcome message and activate in under 10 minutes.
Every resident receives a QR code via email or WhatsApp with instructions in their preferred language. They download the Vivo Control app, scan the code, and their account is active. Works on iOS, Android, Apple Watch, and feature phones that can receive calls. Residents are connected before your team leaves the property.
Access control is live across all entry points.
The system is active. Residents can receive video calls from visitors, open gates from their phone, send digital guest passes, and view community announcements. The admin dashboard is live with real-time access logs, CCTV visibility, and event history. The dealer performs a final walkthrough before leaving.
Want to see this timeline applied to your property?
Book a Demo — 30 minutesWho experiences it
What changes for everyone.
The same day Vivo Control goes live, three things change for the people who live and work in your community.
The Resident
- A visitor arrives at the gate. A video call rings on their phone — they see who it is, speak to them, and tap to open. From anywhere.
- A delivery needs access. They send a one-time digital pass from the app. The courier scans it. Done.
- A community announcement goes out. They see it in the app, in their language, immediately.
- Their neighbor’s kids keep using the wrong code at the pool entrance. They report it through the app in 30 seconds.
The Manager
- Every entry event is logged in real time — who opened what door, when, with which credential.
- A new resident moves in. They’re onboarded in two minutes from the dashboard.
- An emergency alert needs to go out to all 200 units. One click, bilingual, delivered.
- A board member asks how many times the gym was accessed last month. Pull the report in 30 seconds.
The Guard
- No more manual log books. Every entry is recorded automatically.
- A vehicle approaches the gate. The system has the license plate on file. The gate opens.
- An unauthorized access attempt triggers an alert. They see it on screen immediately.
- Shift handover takes one minute — the incoming guard opens the dashboard and sees everything that happened.
Built for real buildings
Designed for real buildings, not perfect conditions.
Vivo Control was shaped by 20 years of field experience installing, servicing, and troubleshooting access, intercom, and security systems in real buildings.
Runs on your existing wiring in most properties. No new conduit, no wall damage, no infrastructure overhaul.
Cloud-based platform. No on-site server, no IT team, no ongoing hardware maintenance by your staff.
Battery backup keeps entry points active during power or internet outages.
Platform, resident app, support, and all communications in English and Spanish. Not translated — built bilingual.
Installed by a dealer certified by Vivo Control in your area. Not shipped in a box. Not a DIY install.
Trusted by communities and partners across Puerto Rico, the Dominican Republic, Colombia, South Florida, and the Caribbean.
What happens after
The install is done. What comes next.
Going live is the beginning — not the end. Here's what your community gets after day one.
Continuous platform updates
The Vivo Control platform receives new features and improvements automatically. No upgrade fees, no scheduled maintenance windows, no action required from your team.
Your local dealer stays your contact
The dealer who installed your system remains your first point of contact for hardware issues. You’re not handed off to a generic call center after go-live.
Bilingual support, always
Vivo Control support is available in English and Spanish. Residents, managers, and guards can reach support in their preferred language — not just the admin.
Common questions
What managers ask before deciding.
Free property scoping · 24h response
Ready to see this on your property?
A senior integrator reviews your entrances, wiring, and resident count — and tells you exactly what your deployment looks like. In 30 minutes.