We didn’t set out to build an intercom. We set out to fix how communities operate.
Vivo Control was built by integrators who spent years installing systems that half-solved the problem — and decided to build the other half themselves.
The problem we kept running into — on every installation.
Every community we worked with had the same story. Four vendors. Three platforms. Two spreadsheets. One very frustrated property manager.
The gate ran on one system. The intercoms ran on another. The amenities were managed in a spreadsheet. The cameras fed into a separate DVR nobody knew how to access. And when something went wrong — a lost fob, an unauthorized entry, a visitor who shouldn’t have made it past the lobby — there was no audit trail, no single point of accountability, and no one system that could tell you what actually happened.
We installed access control for years. We recommended the best products available. And we kept arriving at the same conclusion: the best products available weren’t good enough for the communities that needed them most — especially in the Caribbean and Latin America, where no platform was designed for the market, the language, or the operational reality.
So we built one.
The principles behind every decision we make.
Software is the product. Hardware is the entry point.
Every platform decision at Vivo starts with the resident and the property manager — not the hardware spec sheet. The panel at the gate is a means. The platform behind it is the point.
Bilingual is not a feature. It is a foundation.
Building a platform for communities across the U.S., Caribbean, and Latin America and offering Spanish as an afterthought is not bilingual. Vivo is built English and Spanish simultaneously — every screen, every notification, every support call.
Local support in markets where relationships matter.
Remote ticket queues and three-day response windows don’t work when a gate is down and 300 residents are trying to get to work. Vivo deploys through certified local integrators because same-day support is a product feature, not a service tier.
Retrofit first. Construction second.
Most of the communities that need Vivo the most already exist. They have wiring, hardware, and budgets that don’t include demolition. Every Vivo deployment is designed to work with what’s already there.
The audit trail is not optional.
Every entry event, every visitor, every amenity access, every camera event — logged, signed, and exportable. Not because regulators require it. Because communities deserve to know what happens in their own buildings.
The Caribbean is not an afterthought.
Puerto Rico is our home market. The Caribbean is where we built our first reference communities. The operational knowledge we carry from this market — guard workflows, bilingual residents, older infrastructure, relationship-driven sales — is the foundation everything else is built on.
Built by integrators. Run by operators. Trusted by communities.
Vivo Control is a technology company headquartered in Puerto Rico, operating across the United States, the Caribbean, and Latin America. We deploy exclusively through a network of certified integrators — professionals trained to install, configure, and support every community they serve.
The only community OS built natively for the Caribbean — and competitive everywhere else.
The benchmark platforms in access control — ButterflyMX, Brivo, Openpath — were built for the U.S. multifamily market and expanded elsewhere. Their Spanish is translated. Their support is remote. Their sales teams have never visited a gated community in Puerto Rico or a condominium in Bogotá.
Vivo was built the other way around. We started where the gap was largest — the Caribbean and Latin America — and built a platform strong enough to compete in the U.S. on merit.
We deploy through people who know your market — not technicians shipped in from another city.
Every Vivo community is installed, configured, and supported by a certified local integrator. Not a Vivo employee flown in from headquarters. Not a remote support queue in another timezone. A professional who knows your building type, your market, and your language — and is accountable to you directly.
"We’ve spent years watching great communities run on systems that were never designed for them. Wrong language. Wrong support model. Wrong market. We built Vivo because the communities that need modern access control the most are exactly the ones the existing platforms ignore."
That won’t be the story anymore.
— Vivo Control Founding TeamSee what we built — in your community.
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